Terms of Service

Effective Date: September 11, 2026

Company: GenX Roofing & Exteriors, LLC (“Company,” “GenX,” “we,” “us,” or “our”)

Contact: office@genxroofing.net | 1-888-448-GENX (1-888-448-4369)

1. Acceptance of Terms

By accessing our website, submitting a form, booking or requesting an appointment, or communicating with us (including by phone, email, or text), you agree to these Terms of Service. If you do not agree, please do not use the website or communications services.

2. Services

GenX provides roofing and exterior-related services, including residential and commercial roof inspections, roof repairs, roof replacements, storm and wind damage repair, emergency roof repairs, insurance-related restoration work, and gutter installation. Service availability may vary by project and location.

Estimates, schedules, timelines, materials, availability, and project recommendations may change based on site conditions, weather, product availability, inspection findings, customer selections, insurance processes, or other circumstances. Any project-specific contract or written agreement will control if it conflicts with these general website Terms.

3. User Responsibilities

You agree to provide accurate contact and project information and to use our website and communications channels lawfully. You may not misuse our systems, transmit harmful content, interfere with the website, or attempt unauthorized access.

4. Calls and Electronic Communications

You may receive communications from us electronically, including email, phone, and SMS/MMS, consistent with your preferences, your consent where required, and applicable law.

Calls may be recorded for quality assurance, training, documentation, or customer-service purposes where permitted by law.

5. Mobile Messaging Terms (SMS/MMS)

Program/Brand Name: GenX Roofing & Exteriors, LLC Mobile Messaging Program.

Program Description: By opting in, you agree to receive SMS/MMS messages from GenX about appointment reminders and scheduling updates; estimates, job/project communications and service notifications; customer support; and, if separately opted in, promotional or marketing offers.

Message Frequency: Message frequency varies based on your interactions with us and the services you request.

Costs: Message and data rates may apply.

Opt-Out: Reply STOP to cancel at any time.

Help / Customer Support: Reply HELP for help, or contact us at office@genxroofing.net or 1-888-448-GENX (1-888-448-4369).

Carriers and Delivery: Carriers are not liable for delayed or undelivered messages.

Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction), or have permission of a parent or guardian, to opt in.

Privacy: The mobile messaging program is also governed by our Privacy Policy at https://genxroofing.net/privacy.html. We do not share mobile information for third-party marketing or promotional purposes, and text-message opt-in data and consent are not shared with third parties for their own marketing or promotional purposes.

6. Limitation of Liability

To the maximum extent permitted by applicable law, GenX is not liable for indirect, incidental, special, or consequential damages arising from use of the website or communications services. Nothing in these Terms limits any rights or remedies that cannot lawfully be limited.

7. Changes to Terms

We may update these Terms from time to time. The effective date above will indicate the current version. Continued use of the website or services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

8. Governing Law

These Terms are governed by the laws of the State of Texas. Any dispute will be handled in the applicable courts of Williamson County, Texas, unless otherwise required by law or controlled by a separate written agreement.

9. Contact

Questions about these Terms may be directed to GenX Roofing & Exteriors, LLC at office@genxroofing.net or 1-888-448-GENX (1-888-448-4369).