Privacy Policy

Effective Date: September 11, 2026

GenX Roofing & Exteriors, LLC ("GenX," "we," "us," or "our") takes the privacy and security of personal information seriously. This Privacy Policy explains the information we may collect through https://genxroofing.net, our website forms, phone calls, text messages, email, and other interactions with us; why we collect it; how we use and disclose it; and the choices available to you.

By using our website or providing information to us, you acknowledge this Privacy Policy. If you do not agree with it, please do not use the website or submit personal information through it.

Information We Collect

We may collect information you voluntarily provide to us, such as your name, email address, telephone number, service address or project location, details about your roofing or exterior-service needs, appointment information, estimates or project communications, and information you include in a website form, phone call, text message, or email.

We may also collect technical and usage information when you visit our website, such as IP address, browser or device information, referring website, pages viewed, and general website usage information. Cookies or similar technologies may be used to support website functionality, understand website traffic, and improve the user experience.

How We Use Information

We may use information to respond to inquiries; schedule and manage inspections or appointments; prepare estimates; provide roofing, repair, replacement, storm-restoration, gutter, and related services; communicate about projects; provide customer support; operate and improve our website and business systems; maintain records; prevent misuse or fraud; and comply with applicable legal requirements.

Where you have provided the appropriate consent, we may also use your contact information to send promotional or marketing communications. You may opt out of promotional email using the unsubscribe instructions in the message and may opt out of text messages as described below.

How We Share Information

We do not sell, trade, or rent your personally identifiable information. We may share information with service providers and subcontractors that help us operate our business, including customer relationship management, website, communications, scheduling, marketing, analytics, and technology providers. These providers may use the information only as necessary to provide services to us, subject to their applicable obligations.

We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transaction as permitted by law.

SMS/MMS Disclosure

If you opt in to receive SMS/MMS messages from us, we may send messages related to appointment scheduling and updates, estimates and project communications, customer support and service notifications, and, if separately opted in, promotional or marketing messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers (including communications platforms) that help us operate the messaging program, but they may use that information only to provide services to us.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help, or contact us at office@genxroofing.net or 1-888-448-GENX (1-888-448-4369).

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Your Choices and Corrections

You may ask us to update or correct personal information you have provided to us, or ask questions about our privacy practices, by contacting us at office@genxroofing.net or 1-888-448-GENX (1-888-448-4369). You may opt out of marketing text messages by replying STOP and may opt out of promotional email by following the unsubscribe instructions in the email.

Changes to This Policy

We may update this Privacy Policy from time to time as our website, services, or practices change. The effective date above will indicate the current version.

Contact Us

Questions about this Privacy Policy may be directed to GenX Roofing & Exteriors, LLC at office@genxroofing.net or 1-888-448-GENX (1-888-448-4369).

Website: https://genxroofing.net